Claims

As the UK becomes increasingly litigious, the general public become more aware of their rights resulting in litigation being more accessible now than ever before. It is therefore imperative that at the suggestion of any incident, proper procedures are followed and you act swiftly to ensure that Insurer’s can try to defend as many cases as possible.

You will be aware of the need to complete accident report forms and take details of any witnesses. If you have CCTV cameras then the information available from here may prove invaluable. All check lists completed by glass collectors and toilet inspectors etc should be retained as these are often relied upon when defending cases. This is an important practice in the day to day running of your venue not just when you are aware of an incident.

At NDML Ltd our experienced claims team can provide advice and assistance on any aspect of a claim or potential claim whether they relate to liability or any other aspect of your policy. We are able to provide our clients with a sample of any of the checklists for toilets, glass collectors etc.

Please remember that a claimant has three years from the date of an incident in which to pursue the matter.

Emergency Property Claims

In the event of a property damage loss, if you need to speak with someone urgently and it is out of hours please ring the following numbers:-

Hanover Re (via Oxygen) policyholders - 0208 240 4488

Novae (via Easy Broking) - 01724 761378

QBE policyholders - 24 hour assistance is provided for property only claims through GAB Robins on 0844 736 9640.

Aegis policyholders – Cunningham Lindsay provide assistance for property and liability claims who can be contacted on 02920 386967.

Ageas policyholders - Woodgate & Clark provide assistance for property and liability claims who can be contacted on 0845 122 3283.

Aviva (NU) policyholders - 0800 015 1498.

AXA Policyholders - 0870 2418178 for property & 0870 3331424 for glass.

Keychoice policyholders - 0845 504 6025.

NDML have provided our venues with an exemplary level of service and assistance for our commercial insurance requirements.
As the NOCTIS approved insurance broker NDML have critically important trade specific knowledge and a combination of bespoke insurance solutions at realistic premiums.

Aaron Mellor - Director
Tokyo Industries