Claims

NDML provides award winning, market leading support when you need it the most.  Our experienced in-house claims department and dedicated account handlers offer compassion, guidance and professional assistance in the event of a claim

In the last 12 months we have been nominated for a number of awards. At the Modern Claims Awards we were awarded Broker of the Year 2015 and were Highly Commended in the Broker Team of the Year 2015.  We were also awarded Schemes Broker of the Year 2015 at the UK Broker Awards.

Although recent reforms have sought to restrict the “no win, no fee” culture, it is still imperative that companies trading in the leisure industry maintain adequate cover for all aspects of their business. Due to the diverse range of trading styles and activities found within the industry, you must be on guard against both physical and legal risks.  As the general public become increasingly aware of their rights, you too must adapt to the changing landscape.

At NDML, we pride ourselves on our experience of dealing with the litigious culture, and can help you implement and maintain a strict course of action to ensure that spurious claims do not damage your hard earned reputation.

The speed and diligence of all personnel is of the essence in such situations and may be the difference between a claim being admitted or successfully defended.  If your Insurers are to defend the claim efficiently, it is imperative that certain procedures are in place and known by all staff, for example:

•  Accident forms must be completed in their entirety, including comprehensive details of all available witnesses.
• If CCTV cameras are in operation, understanding how to download relevant information may prove invaluable.
• All company check lists should be retained and provided as evidence if appropriate to do so.

Please remember that a claimant has three years from the date of an incident in which to pursue the matter.

Report a Claim

If you wish to report an urgent property claim out of normal office hours only:

ARISTA customers should contact 0344 770 5150 (please have your policy schedule to hand as you will need to know if your policy was incepted or renewed on or after 1/5/16)

AVIVA customers should contact 0800 015 1498

AXA customers should contact 0370 850 7134

Covea customers should phone 0330 134 8186

Easy Broking customers with China Taiping or W R Berkley should contact Adjusting Associates on 01724 761378 or 01443 229512

Easy Broking customers with a DTW policy should contact Woodgate & Clark on 01732 848077

Liberty Mutual customers should contact DMS on 0344 856 2364

Linksmaster policyholders should contact 0207 138 4687

LV customers should contact 0800 032 1170

Novae customers should contact Adjusting Associates 01724 761378

One Commercial customers should phone 0344 856 0859

QBE Customers should contact Crawfords Loss Adjusters on 0800 085 3187

RSA customers should phone 0330 102 4100

Trilogy customers should contact Woodgate & Clark on 01732 848077

If you have purchased a Commercial Loss Assist policy then you should check your schedule and contact either DAS or Lorega in addition to your main commercial insurer from the above selection

DAS Loss Assist – 0344 893 9332

Lorega – 0207 767 3070