Reviews and Testimonials

What do people have to say about us?

"I have no hesitation in recommending NDML."

Our clients mean everything to us, so we really do take their feedback on board. Luckily for us, it’s all positive. 

Our relationship with NDML stated just after the pandemic began. We were very lost with what to do, and what we could do – we saw a lot of guidance coming from NDML for clients they were already working with. We had the initial conversation with NDML, and it just made sense. The risks that come with a Bongo’s Bingo’s show requires the best support possible, and that’s definitely what we get with NDML. Michael Dawson is my main contact, we are always communicating back and forth, discussing how we can make certain situations work, and how we can make things safer for the customers. We’ve never looked back and everything since our partnership has been great.

NDML are a really good support network to work with.

Bongo's Bingo, International

“Having spent over 40 years in the leisure industry in various guises, I have come to learn that good insurance is OK, but great insurance is better. There is no substitute for taking as much insurance as you can afford. Critical is assessing what the worst-case scenarios are and how best to mitigate those risks without adversely affecting profitability.

We have used NDML for over 10 years and the service and advice has been invaluable. Each year at renewal, our broker gives us all the up to date insurance options and recommends which option best suits our needs.

We include a Management Liability Policy in all our policies, as one of the calculated risk costs. When we needed to make a claim, the policy responded and saved us over £35,000. I cannot recommend this policy highly enough! Additionally, their in-house claims team have always quickly and efficiently dealt with any claim or query we have had.

NDML has never let us down, nor have we been disappointed in any aspect of the services and advice they have provided. I can only recommend them with the highest of praise.”

Brooklands Bar and Origin Bars

“We find that all the staff at NDML are approachable and easy to work with and any claims or issues are dealt with promptly and efficiently. We wholeheartedly recommend NDML to anyone in the entertainment industry looking to insure their business, they will not be disappointed.”

Liz Ward, C & S Entertainments Ltd

“I’ve worked closely with NDML for many years, the level of service and support they provide is excellent. The staff are efficient, polite, professional and caring – I recommend them to everybody within the leisure sector.”

Harewood Group

“We at Village Underground & EartHackney value our relationship with NDML. They’ve been our brokers for a number of years and have genuinely helped us at every step of the way from getting us the best policy to helping us defend claims or obtain settlement when those occasions arise. We have a very close relationship with our individual broker and his team which makes everything much easier.

We particularly like that NDML works with industry bodies such as the NTIA to develop products to really assist the sustainability of our industry. We’d be happy to talk to any prospective clients about our experience and insurance products at any time.”

Katharine Khan, Village Underground

“NDML has provided an exemplary level of service and assistance for our commercial insurance requirements. As a specialist insurance broker, NDML has critically important, trade specific knowledge and a combination of bespoke insurance solutions at realistic premiums.”

Aaron Mellor, Tokyo Industries

“Throughout my years of being an NDML customer they have always ensured that my business is well protected. The cover they offer and the claims service they provide are both excellent and I would highly recommend them to other leisure operators.”

Gary Slack, Regors Bingo

“I have been insuring with NDML for in excess of 15 continuous years and I have found the service that they provide to be first class.

As an SME, costs to the business and the services that are provided have to be affordable and very effective. I have found that whomever I have dealt with has been very professional, informed and extremely efficient in searching the market and looking for the most cost effective underwriter for our needs.

Although our claims history is very good in terms of the number of claims made, on each and every occasion I have found the claim’s handling side of the business to be exceptional.

I would certainly recommend NDML whatever the size of the business.”

Rachael Ely, Devonshire House Hotel, Liverpool

“We have been with NDML for a number of years. Our insurance requirements are fairly unique as we are a multi-faceted business. We moved to NDML because they are leisure insurance specialists who fully understand our insurance requirements. Our Account Executive has acted in an approachable and professional manner.

My whole customer experience with NDML has been fantastic, from the service they provide to how my claim was dealt with to its conclusion, I cannot recommend this company enough.”

Michael Harrison, Harrison Leisure Acquisitions Ltd

If you’d like to know more of the nitty-gritty about how we achieve results for our clients, check out our ‘Case Studies’ page. There, you’ll find more detail about the work we’ve done for a number of happy clients, and see the steps we take to ensure our customers have total peace of mind.

Edward Ta, Pixel Bar in Leeds and Manchester

NDML visited Pixel Bar, the gaming bar based in Manchester and Leeds, which offers customers high-spec games consoles to rent as well as themed cocktails. During the interview for #WeAreNightlife, co-founder Edward Ta discussed the claim Pixel Bar made and the challenges they experienced with a previous broker, as well as how NDML helped his business:

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