Anyone in the leisure and hospitality industry will know the importance of appropriate liability cover and Buildings and Contents insurance. But what about other unexpected accidents or incidents that could jeopardise the success of your business?
Typically, losses, costs, damages and expenses from terrorism or cybercrime are excluded from standard commercial policies. Cover for these risks can be added either as an extension or by being purchased as a stand-alone policy to help protect your business from these increasing risks.
Take a look at the additional insurance covers you should consider
According to PoolRe, as of 2026, fewer than 5% of SMEs have terrorism cover. We’re setting out to help businesses consider whether terrorism cover may be appropriate for their needs.
You might think a terror attack is unlikely to impact your venue. But increasingly, attacks are happening in smaller cities – not just densely populated urban areas. Venue operators should be concerned with mitigating the risks posed by increasingly prevalent, damaging and random terrorist attacks.
A terror attack doesn’t have to happen directly to your venue to affect your business. If an act of terrorism happened nearby and you were not able to access your premises, how long could your business survive without trading? Our specialist team are here to help find the appropriate cover to help protect your business, taking a number of possible scenarios into account.
Terrorism can be completely random, and difficult to predict or prevent. However, there are some basic risk management strategies your venue can put in place to mitigate the chance of a terror attack.
This includes increasing preventative measures such as bag searches, installing adequate CCTV cameras, monitoring anyone in the surrounding areas acting suspiciously and avoiding regimented times for shift changes and security checks so the attacker can’t pick up on patterns. You should train all members of staff to be vigilant and knowledgeable on how to react if they notice suspicious activity at your venue.
Of course, the very nature of a terror attack is that it is often unprovoked and completely random. This makes it hard to mitigate against. However, having suitable Terrorism insurance in place can give you reassurance
For more information on the importance of Terror Insurance, take a look at our articles on the subject.
Cyber-attacks can affect any business of any size – consider whether NDML Cyber Insurance could help protect your business.
Traditional risks are easy to see and have physical consequences. But what about an invisible cyber-attack that could potentially bring down your business? Whether it’s malicious software destroying your files or a ransom attack keeping valuable data hostage, you never want to be on the receiving end of an attack.
Cyber criminals are increasingly targeting small businesses, as they still store valuable data yet often have lower cyber security when compared to large corporate organisations
The recommended approach is to be vigilant and train your team effectively. Make sure all staff are able to identify and report all types of cyber threats.
There are simple steps you can take to improve cyber security, such as:
It’s also worth considering investing in cyber security measures, such as external hardware and software. Firewalls and antivirus filters can help minimise the risk of an attack. You could also consider periodic cyber security assessments that will provide a detailed report of your company’s strengths and weaknesses.
Check out our ‘three pillars of cyber security’ article for more information.
Cyber Insurance will help cover your business for financial losses associated with cybercrime, including:
Covers you for the costs associated with dealing with a security breach
Covers you for loss of income if an IT failure or cyber attack affects your business
Will protect your business against Ransomware or other malicious attacks on your business
Covers you for costs associated with damage as a direct result of a cyber event
Protects you against claims related to your digital media presence
Covers you for the cost of cyber forensic investigation specialists involvement
Includes protection for specific additional scenarios, such as invoice fraud
All of the above covers are subject to policy terms, conditions and exclusions.
For more information about Cyber & Crime Insurance, please contact our experts.
Receive the appropriate support if you suffer a major loss.
Making a claim can be a stressful time. NDML’s claims department will always be on hand to help, but there’s no denying it can be a lengthy process for an insurer to accept and settle a claim. Having a dedicated claims professional on hand to help immediately can be invaluable. That’s where Loss Recovery Insurance steps in.
Insurers are unlikely to settle a major claim on your word alone – a claim must be professionally valued and proven. Accelerate the process and get your claim settled quicker with Loss Recovery Insurance.
Loss Recovery Insurance will provide you with immediate involvement of a Loss Adjuster. They’ll visit your premises as soon as possible to advise on a suitable approach, prepare your claim and negotiate settlements with your insurer. Put simply, they’ll be assessing what is and isn’t covered by your insurance policy, and reporting how much they deem the damage to be worth.
Having your own Loss Adjuster (in addition to anyone instructed by an insurer) gives you clear guidance on what to do to minimise disruption – helping you to get your business back up and running again in no time.
You’re already one step ahead by working with NDML. Our dedicated claims team will submit your claim to your insurer as soon as possible, ensuring you are kept up to date and informed about the status of your claim. We’re always available and willing to help, and understand the claims process can be stressful and time-consuming. That’s why we recommend adding Loss Recovery Insurance to help your venue avoid delays and disputes when settling a claim.
Loss Recovery Insurance can be added at any time during the year, not just at renewal. Speak to our insurance specialists for more information.
Finding suitable flood cover can be a tricky task. It’s correct that many insurance policies are likely to cover businesses for flooding – but this could be more complex for venues that have made previous flood claims.
Some insurers increase the basic policy excess on flood covers, to ensure they’re not paying out an extortionate claim if the business has suffered similar damage before. This can be costly for businesses if they do suffer a flood and have to make a claim.
Our Flood Excess Insurance covers your flood excess up to £50,000. This means you may not need to pay your flood policy excess if you need to make a claim, subject to the policy terms, conditions and exclusions. The product may still pay out even if your claim does not exceed the excess.
If you’re not sure if Flood Excess Insurance is right for you, think of it this way – could your business afford to lose thousands of pounds paying a substantial policy excess?
How can I reduce my insurance premium if my venue is prone to flooding?
Putting flood resistance measures in place could help to lower your premium as it will demonstrate to your insurer that you have invested in minimising damage. For example, fitting water-resistant doors and windows, or keeping sandbags on the premises, will help to ease the impact of a flood at your premises.
If you are concerned about floods, you could also invest in FlashFlood technology, which will detect flooding immediately and pay out a fixed, pre-agreed sum immediately. This eliminates doubt and delays, offering you a simpler solution.
Find the right flood insurance cover for your business by contacting our specialist team.