Frequently asked questions

We’ve tried to pack this website full with as much information as possible.

We know you are really busy, and it’s not always convenient for you to contact us if you can’t find the information you’re looking for on the site.

Frequently asked questions

We’ve tried to pack this website full with as much information as possible.

We know you are really busy, and it’s not always convenient for you to contact us if you can’t find the information you’re looking for on the site.

So to save you a bit of time, we’ve created this brilliant FAQs page! Here, you’ll find answers to the questions most commonly asked to our account executives, account handlers and claims team.

So take a look before filling in our contact form, you might just be able to save yourself a few minutes!

Of course, if you can’t find what you’re looking for, we’re more than happy to have a chat through the phone.

Who are NDML?

You wouldn’t hire a bar manager who only had experience of running shoe shops. So why work with a broker who doesn’t live and breathe late-night leisure. Our competitors have ‘nightclub products’ or ‘late bar arms of the business’; just side-lines to their main operation. Night-time leisure is what we do.

NDML are the leading specialist insurance broker for late night leisure venues in the UK. We partner with organisations such as the NTIA and Best Bar None to deliver positive change in the industry.

We’re available online and over the phone.

If your query is urgent, please call our head office on 0844 488 9205.

Otherwise, fill in the contact us form on this website.

You can also write to us at:

NDML

  • 8 Airport West
  • Lancaster Way
  • Leeds
  • Yorkshire
  • LS19 7ZA

Getting your documents

Contrary to popular opinion, insurers don’t actually issue Public Liability Certificates. However, if you need proof that you have the policy (for licensing etc), we can issue a ‘to whom it may concern’ letter. Just contact us to let us know when you need one.

Claims

There’s a couple of ways to report a claim to NDML; you can either call us during office hours (9-5) or you can fill in a claims form on our claims page. If it’s out of office hours and you’d like to speak to someone, you can call the insurer’s claims team you’ll find their number on our claims page.

It’s always better to err on the side of caution when it comes to claims. Many insurers will consider their position to be ‘prejudiced’ if you don’t let them know about a potential claim quickly enough and they may not deal with your claim at all.

As a specialist broker, we work with insurance providers who support our view that a strong stance should be taken to defend any spurious liability claims. In other words, we’re on your side and we’re determined to make sure that no one gets away with taking your for a ride.

General Information

Unrated and offshore investors are brilliant. They really are. They’re cheap and tend to not ask so many questions.

Or, at least, they’re brilliant until they have to actually protect you. Because often, as we’ve found with the collapse of insurers like Gable in recent years, they’re not financially secure enough to actually pay claims. And those questions they didn’t ask tend to leave you uninsured.

We only work with A-rated insurers because they offer the protection, security and strength that your venue needs,

We’re asked this a lot by new clients when we’re going through their claims history. They see a settled claim that they didn’t sign off and want to know why it was paid.

The truth is that some insurers will pay claims to make them go away. Luckily, we have our own in house claims team who hold insurers to account and make sure that claims are properly defended.