Case Studies

“We’re brilliant at this and we’re award-winning at that”

Any insurance broker can wax lyrical about themselves. But that doesn’t mean much to the people that need our insurance products.

You need to know how we work in practice. You need to read about the steps we take to save you money, reduce your claims and deliver a positive change to your venue.

Case Studies

“We’re brilliant at this and we’re award-winning at that”

Any insurance broker can wax lyrical about themselves. But that doesn’t mean much to the people that need our insurance products.

You need to know how we work in practice. You need to read about the steps we take to save you money, reduce your claims and deliver a positive change to your venue.

On This Page...

You’ll find some case studies and examples of the processes we’ve taken with our clients to do all of the things above. You’ll see what type of relationship you could have with NDML if you place your business with us.

Krazyhouse, Liverpool

Nightclubs

“The Krazyhouse is an established and diverse night club, located in the heart of Liverpool’s city centre. Spanning three independent floors, The Krazyhouse offers a variety of musical influences, separate bars and DJ’s.

Essentially we attract a student centred crowd of young partygoers who are looking for a great night at discounted prices.

Whilst this has proved a winning formula over many years of trading, we have not been without our fair share of problems resulting from intoxicated youths and anti-social behaviour; I am sure most licensed trade operators can relate to such issues.

Prior to our involvement with NDML, our previous insurers were settling an average of 50% of the public liability claims that the business had suffered, often through no fault of our own; most if not all of these claims, were either fraudulent or at best vexatious. As a result we were paying a significant excess on each of the settled claims thus our insurance costs were sky rocketing. It became apparent that our previous insurance brokers were inept at defending such spurious claims despite the fact that there was good evidence and systems in place to repudiate such claims.

Since working in partnership with NDML, our loss ratio is 0% and our success rate 100%!”

Dave Henderson Director, Krazyhouse.

TTG Inns Ltd – Leicester

Bars & Pubs

Tony Bott, Director of TTG Inns speaks about his experience with NDML after reporting a claim.

“The claim was reported through to my brokers on 19/11/15 via telephone and all details taken. I was advised by them to obtain estimates for the repair. This was done and submitted to NDML to correspond with my insurers. Authorisation for the work to go ahead was obtained and all I needed to do was instruct the work and submit an invoice once complete.

The work was carried out and as soon as the invoice was submitted to my brokers, they once again acted promptly in corresponding with my insurers and ensured that settlement was transferred straight into my account.

From reporting the claim through to settlement was a period of 2 months. At all times I felt I was kept informed and received the very best service that I could.

I would recommend NDML and I am grateful for their 1st class claims service on this claim. They really took the stress out of dealing directly with the insurers”

We hope that the case studies above have given a good indication of what it’s like to work with NDML. But it doesn’t have to be like that.

Our aim is to tailor our approach for each and every client. You tell us how often you like to catch up, to do site visits, to stay connected.

For more information, contact us today.

Wheelgate Amusements Park

Amusements

The Health and Safety Executive have confirmed that no further action will be brought against Wheelgate Amusement Park following a highly publicised accident involving a 9 year old girl in the Summer of 2016.

The organisation could have faced a fine in the region of £450,000.

Wheelgate implemented all of the risk improvements recommended by the Risk Management team at NDML and embarked on a program of on-going risk improvements to satisfy the regulatory obligations prescribed by the Health and Safety Executives model for Safety Management HSG 65.

Having acted immediately to ensure an accident of this nature wouldn’t happen again Wheelgate demonstrated and right attitude and commitment to Health and Safety which reassured the Health and Safety Executive that no further action was warranted.