Hi John

Welcome to NDML

Hi John,

Thanks for speaking with me,

Please see below some more details about NDML and our services,

I’m looking forward to meeting you on April 19th.

Best,

Nick

25 Years Protecting the Country’s Most Exciting Industry

NDML are the number one insurance broker for the nightlife sector. As an award-winning broker, we are utilised by the majority of operators in the sector. Key to our growth has been our understanding of what’s important – it’s not only the premium we present, but also the service we provide.

We understand the importance of delivering an exceptional service, as well as the unique needs of the nightlife, leisure and hospitality industry. We’re committed to delivering the best service for businesses like yours.

Our Commitment to Your Business

We have committed significant investment for in-house divisions to provide market-leading claims handling, risk management and loss adjusting services. Our staff are highly experienced, from a range of insurance backgrounds, and have a range of interests.

As the UK’s most decorated nightclub broker, we’ve seen it all. We have experience protecting clubs from the most prevalent threats, able to provide advice and guidance to boost preparedness.

Upon switching to NDML, we will rigorously assess your insurance details and terms. We have a track record getting to know your business, and reviewing the fine details of a policy to discover where you are most at risk. See our Client Stories to know more about our commitment and how we are received by our partners.

The UK’s Most Decorated Nighttime Broker

Winning our customers’ respect is our number one priority. We’ve also won countless industry awards too.

Awards wins are an indication of our standing in the insurance broker world.

Our Promise to You

  • We will only provide products from UK based insurance providers. We ensure our insurers are suitable and have an independently verified financial credit rating. We have built relationships with our insurers, and only use the most trusted suppliers. 
 
  • We will keep you updated on insurance law changes, legislation changes, risk management measures
 
  • We will ensure all clients are dealt with efficiently with a view to minimising their workload, and reduce any impact on the day to day running of their business.
  • We will adhere to a mutually accepted service level agreement.
 
  • We will provide key advice on how to assess your levels of cover.
 
  • We will provide guidance on risk management solutions.

Our Claims Philosophy

One of the most celebrated and appreciated aspects of NDML’s offering is our in-house claims team. We work extremely closely with clients to better understand their

NDML offers a fully blended Claims and Risk Management service. We recruit top quality experienced staff, who are able to take your claim from the start to the finish line. They will take control and hold your hand the whole way through the stressful process of a claim.

The power of an in-house claims team comes from availability, responsiveness and attentiveness. There isn’t a claim we haven’t seen, and we are best placed to produce the best result for your business.

Our Industry Partners

NTIA

The NTIA is a Trade Association and Membership Organisation of the night-time in the UK and internationally. NDML regularly collaborate with the NTIA on campaigns to highlight key issues impacting the night-time economy. We stand side-by-side, supporting venues, and lobbying for change.

BARBI Bristol

The Bristol Association of Restaurant Bars, and Independents. The group was set up to give independent businesses a collective voice within councils. We regularly attend and help to facilitate their networking events.

The Drinks Trust

The Drinks Trust is the charity dedicated to the drinks and hospitality workforce. It strives to empower our industry people through services designed to assist financially, restore well-being and develop skills. We support The Drinks Trust to help deliver these aims, with a particular focus on employee wellbeing.

Best Bar None

NDML are the appointed brokers to Best Bar None, an Accreditation Scheme with National Awards supported by the Home Office and the drinks industry. The purpose of Best Bar None is to reduce night-time leisure related crime, build relationships between venues and authorities and improve knowledge and application of regulations.

The Bingo Association

The Bingo Association is the trade association for all licensed bingo operators in Great Britain. Its goal is to represent the industry by working alongside venues as well as central government and policy makers. At NDML we support the association and work to protect bingo venues.

London Bartenders Association

The London Bar Association provides mixology education to operators and staff. They also provide mental health support, grievance management, and resources for staff. NDML are partners with London Bartenders Association, supporting their work as well as recommending their services to our clients.

Bongo’s Bingo
“Our relationship with NDML stated just after the pandemic began. We were very lost with what to do, and what we could do – we saw a lot of guidance coming from NDML for clients they were already working with. We had the initial conversation with NDML, and it just made sense. The risks that come with a Bongo’s Bingo’s show requires the best support possible, and that’s definitely what we get with NDML. Michael Dawson is my main contact, we are always communicating back and forth, discussing how we can make certain situations work, and how we can make things safer for the customers. We’ve never looked back and everything since our partnership has been great.

NDML are a really good support network to work with.”
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Tokyo Industries
“NDML has provided an exemplary level of service and assistance for our commercial insurance requirements. As a specialist insurance broker, NDML has critically important, trade specific knowledge and a combination of bespoke insurance solutions at realistic premiums.” NDML are a really good support network to work with.”
Harewood Group
“I’ve worked closely with NDML for many years, the level of service and support they provide is excellent. The staff are efficient, polite, professional and caring – I recommend them to everybody within the leisure sector.”
Devonshire House Hotel
“I have been insuring with NDML for in excess of 15 continuous years and I have found the service that they provide to be first class.

As an SME, costs to the business and the services that are provided have to be affordable and very effective. I have found that whomever I have dealt with has been very professional, informed and extremely efficient in searching the market and looking for the most cost-effective underwriter for our needs.”
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NDML visited Pixel Bar, the gaming bar based in Manchester and Leeds, which offers customers high-spec games consoles to rent as well as themed cocktails. During the interview for #WeAreNightlife, co-founder Edward Ta discussed the recent claim Pixel Bar made and the challenges they experienced with a previous broker, as well as how NDML helped his business:

Thankyou for taking the time to get to know NDML.

Please find below links to our nighttime insurance related updates, articles and partner services. 

Noise Abatement Notice

The affect of the Night&Day court case, what their win could mean for other venues facing noise complaint notices.

Night Time Economy Report 2024

Here are some of our key takes from the report.

Meet Martin Garland

For many of our nightclub, hospitality and restaurant clients, Martin is the first point of contact they have with NDML.

How to get the best nightclub insurance?

GET IN TOUCH

Enquire with us today to discover the best options for your venue…