Testimonials 2019-04-10T10:27:02+01:00
They have attended our managers meetings to answer questions and help with our training, which means we know what information to collect at the time of an incident.

I have been with NDML through several businesses and our business is built on relationship and we consider NDML to be a very valued partner.

Toby Rolph, Be At One

NDML have become fundamental to our operations. Their professional yet personal approach has meant that we have been supported by the team with all or our insurance and claims needs. Their understanding of our specific needs and their tailor made approach has meant that we can operate our business with confidence and security.

The claims department have always responded quickly and efficiently to any requests made from us and I would recommend the NDML claims team to others looking for support and guidance in all PLI matters.

Mission Mars Ltd / Zecol Ltd / Zecol Thomas Ltd

Inception Group have used NDML as our Insurance Broker for a number of years, as a specialist broker they have in depth knowledge of our business insurance requirements and provide the us with a comprehensive insurance package for our business. The level of service the Account Executive and his team provides is first class, in addition I was very impressed with the claims department at NDML who helped bring a recent claim to satisfactory conclusion.


With all the above in mind I have no hesitation in recommending NDML services to anyone within our industry.

Inception Group, London

We at Village Underground & EartHackney value our relationship with NDML. They’ve been our brokers for a number of years and have genuinely helped us at every step of the way from getting us the best policy right down to the detail, to helping us defend claims or obtain settlement when those occasions arise.  We have a very close relationship with our individual broker and his team which makes everything much easier. We particularly like that NDML work with industry bodies such as the NTIA and MVT to develop products to really assist the sustainability of our industry.  We’d be happy to talk to any prospective clients about our experience and insurance products at any time.

Katharine Khan, Village Underground
NDML have provided an exemplary level of service and assistance for our commercial insurance requirements.

As a specialist insurance broker, NDML have critically important, trade specific knowledge and a combination of bespoke insurance solutions at realistic premiums.

Aaron Mellor, Tokyo Industries

Throughout my years of being an NDML customer they have always ensured that my business is well protected. The cover they offer and the claims service they provide are both excellent and I would highly recommend them to other leisure operators.

Gary Slack, Regors Bingo

I’ve worked closely with NDML for many years, the level of service and support they provide is excellent. The staff are efficient, polite, professional and caring – I recommend them to everybody within the leisure sector

Harewood Group
NDML were invited to tender for our insurance requirements upon renewal and our decision to appointment them as our broker was based on the professionalism and commercial approach they demonstrated throughout the process. Since the appointment the standards set have been first rate in every respect, from day to day communication to much needed support.

I have no hesitation in recommending NDML to any prospective client involved in the late night leisure industry.

Corporation Club, Sheffield

I have been insuring with NDML for in excess of 15 continuous years and I have found the service that they provide to be first class

I am the director of the Devonshire House Hotel in Liverpool which specialises in weddings, conferences with an associated hotel catering for up to 1500 guests.

As am SME costs to the business and the services that are provided have to be affordable and very effective. I have found that whomever I have dealt with have been very professional informed and extremely efficient in searching the market and looking for the most cost effective underwriter for our needs.

Although our claims history is very good in terms of number of claims made on each and every occasion I have found the claim’s handling side of the business to be exceptional.

I would certainly recommend NDML whatever the size of the business.

Rachael Ely, Devonshire House Hotel, Liverpool

We would like to take this opportunity to thank you for looking after us so well with our business insurance, it is reassuring to know that you are always there to answer any queries we might have. We find that all the staff at NDML are approachable and easy to work with and any claims or issues are dealt with promptly and efficiently. We are particularly pleased with the Axa Management Liability Policy which you recommended to us, we are so pleased that we took your advice as it has very quickly proved invaluable to us. We wholeheartedly recommend NDML to anyone in the entertainments industry looking to insure their business, they will not be disappointed.

Liz Ward, C & S Entertainments Ltd

Case Studies

Reviews are one thing, but if you’d like to know more of the nitty-gritty about how we achieve results for our clients, check out our ‘Case Studies’ page. There, you’ll find write-ups of the work we’ve done for a number of happy clients, and see the steps we take to ensure that we reduce the number of claims and save money for clients.

If you’re on your mobile phone, it may be easier to click on any of the links below to go straight to the individual case studies themselves:

Club HD Manchester
Krazyhouse Liverpool
The Inception Group London
TTG Inns Ltd Leicester