Re-opening Handbook for the Hospitality & Leisure Industry

Many businesses have been waiting patiently to reopen and return to normality.

The government has given us a timeline with their roadmap out of lockdown. On 21st June 2021, all restrictions on social distancing will be lifted. However, pubs, restaurants, hotels and other businesses within the leisure industry will be able to open with necessary precautions in place before this date.

The situation is unique, and there are likely to be new legislation and enhanced safety measures required to make sure your venue is safe for both staff and customers.

That’s why NDML has developed the ultimate guide to re-opening your venue safely.

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Our Back in Business Re-opening handbook includes guidance on:

Health & Safety and Risk Management

Take a look at our re-opening toolkit, including COVID-19 risk assessment, to ensure you can effectively reduce the risk to your employees and customers to an acceptable level.

The information includes bringing your people back to work safely, such as completing a screening questionnaire, providing clear staff instructions, the use of PPE and looking after employee mental health. It also details what infection control measures you should implement, including day-to-day changes that will need to be put in place.

Staff fatigue can set in for employees who have been furloughed over an extended period of time. They may need to relearn procedures, adapt to new procedures, or be treated as an introductory staff member. To learn more about staff fatigue, read our article here.

HR & Employment

Venues may have questions about the best way to support the workforce when reopening. A return to the workplace will not necessarily mean a return to full capacity and in fact, measures put into place to ensure social distancing may reduce a company’s ability to have all employees in the workplace at one time. It has been announced that the Coronavirus Job Retention Scheme will remain open until at least the end of September 2021. HR should take into consideration these factors when a business commences reopening.

Pavement Licences

All you need to know about the updated pavement licence and who can apply.

Legislation on pavement licenses recently changed, it has been extended beyond the prior deadline. Read our article for more information.

Bingo Club Guidance

Specific advice for Bingo Clubs, many of which face unique risks. How can Bingo Clubs maintain social distancing and ensure the safety of its customers?

For an exclusive look at Bingo Hall insurance, see here.

Operational Advice

What measures should be put in place to ensure your venue is operating safely? Print out and complete our checklist to ensure you don’t miss any key safety procedures.

Re-opening checklist

This will make sure your premises is up to scratch ahead of re-opening. The checklist includes advice on ensuring your buildings and external spaces are safe as you recommission your venue.

Terrorism Guidance

Terror attacks are not unknown and have seen a worrying rise in the most recent decade. Businesses should consider modifying and upgrading their security procedures to mitigate against the increased risk of terror attacks.

Wellbeing and supporting your team

Working in a high stress job with disruptive shift patterns can have a detrimental impact on employee wellbeing. Read our tips on implementing an effective wellbeing strategy to help support your people.

Let’s reopen!

Download our handbook below and begin planning for your grand reopening!


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